Repair Terms

GROM TECH LTD provides computer repair, BIOS/firmware services, motherboard repair, refurbished laptop supply and related support. These terms explain how repair work is accepted and managed.

Diagnostics

Diagnostics cost £35. This fee is non-refundable and is credited towards your repair bill if you go ahead with the repair. If we cannot repair your device, you pay only the £35 diagnostic fee and we return it to you free of charge.

Quotes And Approval

Where practical, a quote will be provided before parts are ordered or repair work begins. Additional faults found during repair may require a revised quote. Work outside the approved amount will not be carried out without further agreement.

Parts

Parts may be new, refurbished, compatible or used depending on availability, price and suitability. Parts ordered specifically for a customer may require a deposit and may not be returnable if the customer cancels after approval.

Data

Customers are responsible for backing up important data where possible before repair. GROM TECH LTD will take reasonable care but cannot guarantee data preservation during diagnosis, repair, upgrade, firmware work or operating system work.

Mail-In Repairs

Wait for confirmation and mail-in instructions before sending a device; inbound shipping is the customer's responsibility. If we cannot repair your device, you pay only the £35 diagnostic fee and GROM TECH returns it free of charge. If you decline a repair quote, the diagnostic fee remains payable. Before you send the device, we will agree the return-delivery arrangements for that situation. Tracked and insured services are recommended.

Local Collection And Shipping

Local collection, handover, courier or shipping options are arranged after triage and confirmation. Customers should wait for booking details before travelling or sending a device.

Uncollected Devices

If a device remains unpaid or uncollected after repeated contact attempts, storage charges or disposal may apply after a reasonable notice period. The recommended minimum notice period is 60 days.

Payment

Payment is due before collection, return shipping or handover unless otherwise agreed in writing. Accepted payment methods are confirmed when booking or invoicing.

Consumer Rights

Nothing in these terms affects statutory consumer rights.